Browse our most frequently asked questions list below to learn everything you need to know!

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. We will be glad to let you know what water units are available for you to rent for your event.

Our inflatables can be set up on grass, cement, concrete, or even indoors.  We require a smooth compatible surface.  When placing your reservation, please let us know on what type of surface your rental will be installed on. Inflatables that are setup on grass are anchored with 18″ long steel stakes, while inflatables that are setup on hard surfaces are anchored with sandbags. If you choose ground anchors (the best choice), The Jumpy Place is not responsible for striking or damaging any underground utility lines/devices (included but not limited to: electrical, plumbing, sprinkler, gas, fiber optic, etc.). It is the renters responsibility to have any underground lines marked prior to installation.

Yes, we require a 10% non refundable down payment for all reservations.

Down Payments are non refundable. If you need to cancel for any reason, we require a 48 hour advance notice and will issue a gift card credit (equal to your down payment amount) that can be used toward a future event.

No.  Our insurance no longer allows customer pick up and returns.  All equipment must be delivered by our staff, set up and properly anchored.

The Jumpy Place is licensed and fully insured.  We are authorized to set up in select parks throughout Volusia county.  Please check with the local parks and rec department to see their requirements before ordering your bounce house. 

Delivery is included to most of Volusia County with a minimum order of $100.  If your city has a delivery fee, it will show on your quote prior to ordering. 

No.  You will have the equipment for the entire length of your event time.  Delivery and pick up time will depend on the volume of rentals we have for the day.   On a typical day, we deliver 1-3 hours before the event starts and have a 2-3 hour window after the event is over for pick up.  During our busy season, we may need to deliver the day before and / or pick up the next day.

That depends on the size of unit you are renting.  In addition to the base footprint size, we need an additional 5′ clearance around the inflatable. The unit can not go under any power lines or low lying tree branches.  We need an unobstructed 4′ path to the set up area.  We can not go up or down any steps.  If you want it in your fenced yard, please make sure your gate is a minimum of 4′ wide.  If a riding mower can fit through your gate, we should be able to fit with the cart and unit.

No.  We ask the general area where you want it set up and as long as it’s a safe spot, that’s where we put it.   We will not move a unit around your yard.

We do not cancel for rain but we will for high winds.  We let you decide if you want to proceed with the rental or not in the event rain is forecasted.  In most cases, it does not rain all day and it is just a passing storm.  The unit will need to be turned off during a storm or high winds. Once the storm passes, the unit can be turned back on.  We do not offer refunds or rain checks if you decide to proceed with a rental and do not get to use the unit.

Any tips received are split equally between the set up crew and the pick up crew.  Tips are appreciated but not expected.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.